Aug 02 2008
SoftLayer Hosting = Win
So I have a business. It’s a web-based CRM platform for Auto Dealerhips. My partner and I plugged away for about 4 years trying to build and grow it. Somewhere along the way I got fed up with our dedicated host, who shall remain nameless. Constant downtime, awful service, and an account management portal that just plain sucked. In the end, a massive exploit ruined our server, along with every other server configured similarly near our rack. Try and get them on the phone? We lost a client as a result, and frankly I didn’t blame them for leaving. I felt like an amateur.
Enter Softlayer.
From day one, I have been simply amazed at the level of expertise and service these folks provide. My server was provisioned and ready for business within one hour of my ordering it.. on a Sunday… at 2am.
Since that time about 2 years ago, I literally have had exactly zero issues. No downtime. No problems. No nothing. Beautiful. Every request I have submitted was immediately addressed by their impeccable customer support. Their customer account interface and accompanying forum portal are simply the best I have ever encountered from any host, not that I ever really have to use it since I rarely, if ever, have any kind of problem. Now I feel like an expert. And most importantly, my clients feel that way too.
About 6 months ago, my partner and I gave up the dream of our business and went back to full-time jobs. We still enjoy and fully support our existing client base, and one of the main reasons is Softlayer. Today it dawned on me that the server, the sites, all the email accounts, everything.. has been simply sitting there on a rack in one of their many datacenters just doing what it is supposed to be doing.I expect it will continue to do just that for some time to come.
Thanks, SoftLayer.
Cheers,
Murph